Except few models in stock, available on direct order, all AAM creations are made to special order and are subject to a quotation.
The specificity of manufacturing individual miniatures on order leads to long delays. Nevertheless, this ensures customers unique object acquisition.
For orders with complex designs or many options that require technical investigations, the customer contacts AAM by e-mail. https://www.atelierarmesminiatures.com/contact.html
In this case, AAM cannot guarantee a quotation within 72 hours. AAM will do its utmost to ensure that every customer, from the humblest to the most demanding, is satisfied.
For existing models (known or already manufactured), without any particular customer requirement, the quotation request is made using the shopping cart.
The customer selects models and options that suit him; he indicates his coordinates on the online form and validates the cart. The screen displays approximate cost of his order (excluding shipping costs).
AAM will provide a quotation within 72 hours (excluding weekends and holidays). It is sent by e-mail to the customer.
This quote stipulates the total order amount in euros (€), the shipping and packaging costs with declared value insurance (DHL) and the estimated manufacture time and delivery.
If the customer accepts, he returns AAM the scanned quotation with his signature and the handwritten note "signed and accepted" by e-mail.
AAM issues the proforma invoice and sends it to the customer. The customer pays the amount and the order is confirmed.
If the order amount is less than 1000 € the customer must pay the full amount to validate the order.
For article(s) whose total price exceeds 1000 €, a deposit equal to 33% of the total order amount is possible to validate the order.
For exceptional creations or special orders whose amount can reach several thousand euros (€), the splitting into several monthly installments may be considered. AAM is in the process of setting up suitable financial solutions.
The price and estimated delivery time stated in the quotation are valid for 1 week. After this period, only the amount quoted is valid for 1 month. Once the one-week period has elapsed, another customer may confirm an order, which may change delivery time indicated in the quotation.
In order not to harm any customer, honesty requires AMM to process orders and to plan the work in chronological order of the dates of order validation by total or partial payment (deposit 33%).
The package will only be dispatched to the customer's address once AAM has received the total amount of the order.
For all other questions or information relating to orders, please contact AAM G.Lavandera via the contact form. https://www.atelierarmesminiatures.com/contact.html